Serving Guests — Quick Do's & Don'ts

DO:

  • Be warm and personable, guests may respond well to friendly, human interaction Allow a relaxed dining pace, meals may be social and unhurried (Hofstede: lower individualism, higher context)
  • Wait to offer the check, in many cases, guests may prefer to request it
  • Give clear, confident menu guidance, some guests may ask questions before ordering (high uncertainty avoidance)
  • Ask about payment preferences, one person may choose to pay for the group

DON'T:

  • Don't rush the table, quick turnover can sometimes feel impersonal
  • Don't drop the check early, this may signal pressure to leave
  • Don't assume quiet = unhappy or loud = upset, communication style may be more expressive
  • Don't over-interrupt, frequent check-ins can break the social flow
  • Don't assume all guests have the same preferences, observe and adjust