Helpful Service Behaviors for Staff + Common Service Mistakes to Avoid
DO:
- Lead with a warm, genuine greeting before any transaction begins
- Let a female guest set the tone for physical contact — never initiate it
- Always use your right hand when passing items, receipts, or payment
- Use "sir," "ma'am," or a professional title when addressing guests
- Handle complaints privately and calmly — never in front of others
- Be warm and genuinely attentive throughout the interaction
DON'T:
- Don't point a finger at a guest or product — use an open hand instead
- Don't correct or criticize a guest publicly under any circumstances
- Don't sustain intense eye contact with female Algerian guests — moderate eye contact is appropriate
- Don't ask personal questions — keep warmth within professional boundaries
- Don't rush the pace — a slower, relationship-aware interaction is expected and respected
- Don't step sharply back if a guest stands closer than expected — closer proximity is culturally normal
