Helpful Service Behaviors for Staff + Common Service Mistakes to Avoid
DO:
- Be friendly, patient, and available without hovering
- Offer clear explanations of pricing, products, and policies
- Allow guests time to browse and compare options
- Step in to help when guests show hesitation or confusion
- Keep communication simple and direct
DON'T:
- Don't rush decision-making or push for quick purchases
- Don't assume browsing means lack of interest
- Don't overwhelm guests with constant check-ins
- Don't ignore questions during browsing phases
- Don't assume familiarity with store layout or product types
