Late arrivals are common, have a streamlined after-hours check-in process ready, whether that's a key lockbox, front desk coverage, or a mobile check-in option.
Group-heavy bookings, prepare for larger parties traveling together, coordinate room assignments in advance, and ensure common areas can handle increased foot traffic.
Late checkout requests will be frequent, set clear policies upfront, communicate checkout times at check-in, and offer flexible options where possible to avoid last-minute conflicts.
